Power Outages

Alcoa Electric strives to provide quality reliable electric service to our customers. We are available to serve you 24 hours a day, 7 days a week. To view current outages, use our Online Power Outage Map. 

Do not call 911 to report a power outage.

To Report an Outage

If you are experiencing a power outage, check your main breaker at your residence or commercial facility to ensure that all circuit breakers are on. If the main electric breaker is in the "on" position but you are still experiencing an outage, please report the outage via this "Report Power Outage" link or by calling 865-380-4890. If you know the cause of the outage, please describe it (i.e., a limb on the line, a car hit a pole, loud pop from transformer, etc.). This additional information can aid in response time and outage duration. 

Once you report an outage, please give Alcoa Electric time to respond. The cause of the outage may be miles from your site, but be assured that repairs are being made. If you are still experiencing an outage after service has been restored to neighboring residences or businesses, please report the outage again. 

Warning

If you use a standby power source to provide electricity for your facility and it is not installed properly, it can create a life-threatening hazard to the responding staff. Contact Alcoa Electric for assistance in installing and operating standby power sources.

Safety First

Stay away from downed lines and broken utility poles. Do not attempt to remove trees or limbs from lines. Notify us immediately of downed lines or broken poles and prevent others from coming into contact with them. Even lines that look harmless can be very dangerous. Make sure all personnel understand the dangers associated with downed power lines.