FAQs • Alcoa, TN • CivicEngage

Can I sign up for service over the phone?: No. In order to provide accurate and adequate service, you must come to our offices to sign up for services with a New Service Representative. Alcoa Electric must have proof of identification from customers who sign up for service.

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Electric Department

There are a variety of ways to pay your utility bill:

Online
Over the phone (865-380-4890)
Placed in the drop-box in the Municipal Building parking lot on the north side of the building
By using the PowerPal App on a mobile device.
Bank Draft
In Person at 223 Associates Blvd. Alcoa TN 37701

For more information, please visit our Pay Your Bill page

2. Where are your offices located?: Our main office is located at the City of Alcoa Municipal Building located at 223 Associates Boulevard, Alcoa, TN 37701. The office is across from the Blount Memorial Occupational Health Center in the Springbrook Corporate Center.

3. What telephone number do I call in case of an outage?: Please call our Operations Offices at 865-380-4890 to report an electric outage.

4. What areas does Alcoa Electric serve?: Alcoa Electric serves Bear Hollow, Topside Road, Alcoa Highway, Mentor, Alnwick, Louisville, Wal-Mart, Airport, West Hunt, Overlook, Filter Plant, McArthur Road, Louisville Road, Airport, Springbrook, Payne Avenue, Lakemont, Heritage, Walland/Laurel Valley, Cold Springs, Ellejoy, 411 Highway, Yankee Hill, Wildwood, Hubbard, Forrest Hill, Old Piney, Blockhouse, and Chilhowee areas.

If you have any further questions regarding your service location, please call 865-380-4700.

5. How much is the deposit?: The residential deposits are as follows, $175 for electric, $40 for water, and $60 for sewer. Commercial and industrial deposits are two times the highest bill. Also, you must pay a $25 service fee along with your deposit. Please call our main office at 865-380-4700 and ask to speak to a New Service Representative for details.

6. Can I sign up for service over the phone?: No. In order to provide accurate and adequate service, you must come to our offices to sign up for services with a New Service Representative. Alcoa Electric must have proof of identification from customers who sign up for service.

7. How can I save energy in my home?: There are many ways you can save energy in your home that can help you lower your electric bill and help the environment. For more information, please view our Energy Saving Tips Section.

8. Does Alcoa Electric offer a surge protection program?: No, at the present time, the Alcoa Electric Department does not offer a surge protection program.

9. What forms of payment are available to pay my bill?: There are a variety of ways to pay your utility bill to the City of Alcoa. For more information, visit our Pay Your Bill Page.

10. What do I do if my electric bill is high?: There are several reasons that your bill could be too high. The weather, faulty equipment, or lifestyle changes are the three main causes of high bills. If the problem persists, you may Request a High Bill Inquiry.

11. Does Alcoa Electric offer budget billing?: At the present time the budget billing program is suspended to new applicants. For more information, visit our Budget Billing Page.