Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Electric Department
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Electric Department
There are a variety of ways to pay your utility bill:
- Online
- Over the phone (865-380-4890)
- Placed in the drop-box in the Municipal Building parking lot on the north side of the building
- By using the PowerPal App on a mobile device.
- Bank Draft
- In Person at 223 Associates Blvd. Alcoa TN 37701
For more information, please visit our Pay Your Bill page
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Our main office is located at the City of Alcoa Municipal Building located at 223 Associates Boulevard, Alcoa, TN 37701. The office is across from the Blount Memorial Occupational Health Center in the Springbrook Corporate Center.Electric Department
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Please call our Operations Offices at 865-380-4890 to report an electric outage.Electric Department
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Alcoa Electric serves Bear Hollow, Topside Road, Alcoa Highway, Mentor, Alnwick, Louisville, Wal-Mart, Airport, West Hunt, Overlook, Filter Plant, McArthur Road, Louisville Road, Airport, Springbrook, Payne Avenue, Lakemont, Heritage, Walland/Laurel Valley, Cold Springs, Ellejoy, 411 Highway, Yankee Hill, Wildwood, Hubbard, Forrest Hill, Old Piney, Blockhouse, and Chilhowee areas.Electric Department
If you have any further questions regarding your service location, please call 865-380-4700. -
Electric Department
The residential deposits are as follows, $175 for electric, $50 for water, and $75 for sewer. Commercial and industrial deposits are two times the highest bill. Also, you must pay a $25 service fee along with your deposit. Please call our main office at 865-380-4700 and ask to speak to a New Service Representative for details.
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No. In order to provide accurate and adequate service, you must come to our offices to sign up for services with a New Service Representative. Alcoa Electric must have proof of identification from customers who sign up for service.Electric Department
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There are many ways you can save energy in your home that can help you lower your electric bill and help the environment. For more information, please view ourElectric Department
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No, at the present time, the Alcoa Electric Department does not offer a surge protection program.Electric Department
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There are a variety of ways to pay your utility bill to the City of Alcoa. For more information, visit ourElectric Department
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There are several reasons that your bill could be too high. The weather, faulty equipment, or lifestyle changes are the three main causes of high bills. If the problem persists, you mayElectric Department
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At the present time the budget billing program is suspended to new applicants. For more information, visit ourElectric Department