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Utilities & Billing

Show All Answers

1. What day is my garbage collected?

You can find information regarding Residential Garbage Routes on the Sanitation & Recycling Services Page.

2. When is bulky waste and brush collected?

To find out when bulky waste and brush are collected, view the Brush and Bulky Waste information page. 

3. My sewer is backed up. Can you send someone to check it?

During normal business, contact the Public Works and Engineering Offices at 865-380-4800. After hours, on holidays, and on weekends call the after-hours emergency number: 865-380-4921. A Water and Wastewater crew will be dispatched to determine the probable cause of the problem.

If the problem is determined to be a blockage in the City’s sewer main, the crew will clear the blockage then verify with the customer that their backup has stopped. If the main is clear or the customer’s backup continues after clearing the main, the customer will be advised to contact a plumber for repairs.

4. How do I report a water leak?

During normal business, contact the Public Works and Engineering Offices at 865-380-4800. After hours, on holidays and weekends call the after-hours emergency number: 865-380-4921.

5. How do I check on my water bill?

Please call the Alcoa Utilities Business Office at 865-380-4700 and ask to speak with a customer service representative or clerk.

6. Where can I find COVID-19 Information?

For all information concerning COVID-19, please visit our Blount Intergovernmental Information Website. 

7. What are the requirements for starting, stopping or transferring service?

Call 865-380-4700 and ask to speak to a New Service Representative if you have questions regarding your new, disconnected, or transferred service.

To start or transfer service, please come to the Alcoa Utilities Business Office at 223 Associates Boulevard in the Springbrook Corporate Center.

To apply for service, applicants should bring a legal photo ID or two forms of identification and the address of new location. If you are renting, a rent receipt or lease agreement is required. To obtain service, the applicant will pay a service fee and a deposit. For residential customers, the deposit can be credited to your account if you pay your monthly utility bill on time consecutively for 12 months. 

8. Why is my electricity out?

Check your main electrical panel to make certain that circuit breakers are on or that fuses are good.

If the problem is not yours, or if others are involved, call Alcoa Electric Department at 865-380-4890.

9. What do I do if I see chemical dumping at a storm drain?

Call the Alcoa Stormwater Hotline at 865-380-4820. You can call 24 hours a day, 7 days a week and remain anonymous.

10. How can I save on my water bill?

For tips on how to save on your water bill, visit our Water Saving Tips Page.

11. What are the requirements for starting service, or changing the name on my bill, mailing address, or contact information?

If you have a name change request for the name on your utility account, please bring in signed proof of the reason for changing the name (i.e. death certificate if the person’s name on the account is deceased or divorce certificate if divorced).

If you have a change of mailing address or change of phone number for your account, please call 865-380-4700 and ask to speak to a clerk and follow their instructions. You will need to sign a Change of Address Form in order to change your mailing address as of August 2006.

12. Where are your offices located?

Our main office is located at:

City of Alcoa Municipal Building
223 Associates Boulevard
Alcoa, TN 37701

We are in the Springbrook Corporate Center across from the Blount Memorial Wellness Center.

13. What payment options are available to pay my bill?

There are a variety of ways to pay your utility bill: 

• Online
• Over the phone (865-380-4890)
• Placed in the drop-box in the Municipal Building parking lot on the north side of the building
• By using the PowerPal App on a mobile device.
• Bank Draft
• In Person at 223 Associates Blvd. Alcoa TN 37701

For more information, please visit our Pay Your Bill page

14. What telephone number do I call in case of an electric outage?

Please call our Operations Offices at 865-380-4890 to report an electric outage.

15. What areas does Alcoa Electric serve?

Alcoa Electric serves the following areas:

Bear Hollow, Topside Road, Alcoa Highway, Mentor, Alnwick, Louisville, Wal-Mart, Airport, West Hunt, Overlook, Filter Plant, McArthur Road, Louisville Road, Airport, Springbrook, Payne Avenue, Lakemont, Heritage, Walland/Laurel Valley, Cold Springs, Ellejoy, 411 Highway, Yankee Hill, Wildwood, Hubbard, Forrest Hill, Old Piney, Blockhouse, and Chilhowee areas.

If you have any further questions regarding your service location, please call 865-380-4700.

16. How much is the deposit?

The residential deposits are as follows: $175 for electric, $45 for water, and $65 for sewer. Commercial and industrial deposits are two times the highest bill. Also, you must pay a $25 service fee along with your deposit. Please call our main office at 865-380-4700 and ask to speak to a New Service Representative for details.

17. Can I sign up for service over the phone?

No. In order to provide accurate and adequate service, you must come to our offices to sign up for services with a New Service Representative. Alcoa Electric must have proof of identification from customers who sign up for service.

18. Does Alcoa Electric offer budget billing?

No, at the present time the budget billing program has been suspended. For more information, visit our Budget Billing Page.

19. What do I do if my electric bill is high?

There are several reasons that your bill could be too high. The weather, faulty equipment, or lifestyle changes are the three main causes of high bills. To investigate further, visit our Request a High Bill Inquiry Page.

20. How can I save energy in my home?

There are many ways you can save energy in your home that can help you lower your electric bill and help the environment. To learn more, view our Energy Saving Tips.

21. Does Alcoa Electric offer a surge protection program?

No, at the present time, the Alcoa Electric Department does not offer a surge protection program.