My sewer is backed up. Can you send someone to check it?
During normal business, contact the Public Works and Engineering Offices at 865-380-4800. After hours, holidays, and weekends call the after-hours emergency number: 865-380-4921. A Water and Wastewater crew will be dispatched to determine the probable cause of the problem.

If the problem is determined to be a blockage in the City’s sewer main, the crew will clear the blockage then verify with the customer that their backup has stopped. If the main is clear or the customer’s backup continues after clearing the main, the customer will be advised to contact a plumber for repairs.

Show All Answers

1. What day is my garbage collected?
2. When is bulky waste and brush collected?
3. When is my recycling collected?
4. My sewer is backed up. Can you send someone to check it?
5. How do I report a water leak?
6. How do I check on my water bill?
7. What are the requirements for starting service, or changing the name on my bill, mailing address, or contact information?
8. Why is my electricity out?
9. Where do I pay my bill?
10. What do I do if I see chemical dumping at a storm drain?
11. How can I save on my water bill?
12. What are the requirements for starting, stopping or transferring service?