This is office and clerical work which follows well-established policies and procedures. Employees in this class are responsible for performing definable tasks involving established procedures and technical knowledge of a work area. Employees in this class do not exercise supervision over subordinate employees. This position requires a considerable amount of data entry, 10-key, and other office machine skills. Employees usually work under general supervision with advice readily available for those occurrences that do not fit established procedure. This position reports to the Business Office Manager.

•Answers telephone and handles customer inquiries;

•Waits on customers at window;

•Completes a wide variety of simple and complex arithmetic calculations;

•Serves as collector/cashier, credits account and enters data into computer for utility billing, taxes, business licenses, animal licenses, beer permits, public works invoices and landfill permits, and issues receipts as needed;

•Balances cash drawer against receipts and maintains records for all deposits;

•Serves as relief switchboard operator;

•Issues and processes Business Licenses;

•Issues and processes Beer Permit applications;

•Advises customer on billing, collection and service procedures and problems;

•Receives customer inquiries and complaints by telephone or in person;

•Receipts insufficient check payments and notifies Business Office Technician of payments;

•Prepares and maintains business tax and property tax records and files;

•Prepares, maintains and processes peddlers, solicitors, and transient vendors licenses;

•Issues customer letters when necessary;

•Receives and distributes incoming mail, processes outgoing mail and return mail;

•Receives and processes night drop, balances accordingly;

•Researches and corrects errors in customer accounts;

•Prepares rereads for electric and water meters, advises customers on results;

•Handles customer inquiries on meter test, advises customer on results;

•Maintains cut-off list of accounts and notifies other departments of payments;

•Handles off-site payment processes – Online, Metavante, and IVR;

•Must be willing to learn other jobs and/or work in other departments as assigned by Supervision.

•Must report to work as scheduled and on time.

 

•Provides backup to related positions within division and to outside divisions and departments;

•Serves as a member of various employee teams;

•Other duties as assigned.

•Graduation from a high school or GED, or

•One (1) year of responsible related experience, or any equivalent combination of related education and experience.

•Working knowledge of computers and electronic data processing;

•Some knowledge of bookkeeping terminology, methods, procedures and equipment;

•General knowledge of standard office procedures, practices and equipment;

•Ability to effectively meet the needs of the public;

•Ability to communicate effectively verbally and in writing;

•Ability to handle stressful situations.

•Must be able to function successfully as a contributing member of a high efficiency team.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The noise level in the work environment is moderately noisy.