Utilities & Billing

Utility Bills and Late and Disconnect Notices - Effective May 27, 2020

  • These will continue to be mailed.
  • Customers in all billing cycles received 2 months with no penalties or late fees added.
  • Disconnections have been suspended until June 1, 2020 when cut-off schedules will resume.
  • Effective with the June bills, penalties and late fees will resume. 
  • A late notice will serve as a balance reminder. Payment arrangements must be made on past due balances prior to the close of the May 29th business day to avoid a possible disconnection after that date.
  • As of May 1, 2020, calls began to reach out to 778 affected customers with unpaid balances. Of these, 472 were not able to be reached by phone and door tags were delivered to each of those addresses.

In this section of the website, you can learn about our utility billing process along with many other services we offer through the City of Alcoa. Please browse through the valuable information presented as it will help you understand how your bill could be affected by factors such as the weather. You can also check out our handy Electricity Saving Tips.

As always, if you have any questions regarding your bill or our payment processing, please call our offices at 865-380-4700.