Vision and Mission Statements

Vision Statement

The City of Alcoa is a benchmark community.
Its citizens are safe, well-served, and proud of their neighborhoods.
Comprehensive services are provided to citizens and customers
using the latest available methods and technology.
Employees are professional and effective.
A superior quality of life is emphasized.


City of Alcoa Mission Statement  

The Mission of the City of Alcoa is to provide its customers with comprehensive,
innovative services that are second to none.
Customers’ needs and satisfaction are paramount.
Excellence in service is achieved by continuously seeking avenues of improvement in quality, efficiency, and reliability.
Our Mission is accomplished with the City’s premier resource – its employees –
empowered and trained to meet the needs of their customers.
The anticipated needs of our citizens and customers are met through strategic planning.